Refund/Shipping Policies

Refund & Return Policy

At FREQNCY, we take pride in offering premium-quality pieces and an elevated shopping experience. If your purchase does not meet your expectations, we are here to help.

Refunds

  • We gladly offer a full refund for merchandise returned in its original, unworn condition as shipped.

  • Exchanges: We do not process exchanges. If you wish to select a different style or size, please place a new order.

  • Shipping: Please note that shipping fees are non-refundable.

  • Processing Time: Once your return is received and inspected, your refund will be issued within 14 business days. Please allow additional time for your financial institution to post the credit.

How to Return Your Item

  1. Repackage Your Item

    • Securely repackage your merchandise in its original packaging, including all tags and accessories.

  2. Ship to Our Return Address
    FREQNCY Returns
    11771 Mira Lago Blvd. P.O. Box 1421
    Farmers Branch, TX 75234

    We recommend using a trackable shipping service, as FREQNCY is not responsible for items lost in transit.

  3. Receive Your Refund

    • Once your return has been received and inspected, your refund will be processed within 14 business days.

Shipping Policy

At FREQNCY, we aim to deliver your pieces quickly and securely.

  • Processing Time: Orders are processed within 5-7 business days (excluding weekends and holidays).

  • Shipping Options: We offer standard and expedited shipping at checkout.

  • Tracking: Once shipped, you will receive an email with tracking details.

  • Delays: While we do our best to ensure timely delivery, shipping times may vary due to carrier delays or other unforeseen circumstances.

Quick Return Summary (for confirmations & packing slips):

Items must be returned in original, unworn condition within 14 days of receipt. Shipping fees are non-refundable. Refunds are processed within 14 business days of return delivery.